How do I return an item?
You can return an item to us within 14 days after receiving the order. Returning something to us is at your own expense. We will either exchange the item(s) and send it to you for free or refund the money. Both the returned item(s) and the packaging must be in unused and new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise. After we received your return the exchange item or refund will be processed within 10 working days.
We understand the importance of purchasing the correct size when ordering online which is why all products have detailed sizing information within their product descriptions.
If you need any extra assistance with the sizing of specific products please contact our Customer Service team and they will be more than happy to assist you.
How much does shipping cost?
Your shipping will be calculated according to the size of the order you’re placing, the destination it needs to be shipped to and the UPS service of your choosing. The shipping costs vary, please check your shipping cost at checkout.
What is your online return policy?
All returns must be sent back to Patta within 14 days of delivery. Please go to returns.patta.nl and follow the instruction to create a return.
All returns must be accompanied with the delivery note, otherwise, we cannot process the returned item(s).
Please ensure all footwear being returned is shipped double boxed and do not write directly or place stickers on the shoebox. Please pack all returns carefully to avoid them being damaged during transit. All products must be returned in their original packaging, with the hangtag still attached and in new and unworn condition.
Please always use a reliable courier and include tracked and insured postage to ensure the safe arrival of the package, as we cannot take responsibility for damaged or lost items. Always keep proof of postage. Return shipping costs will not be refunded.
Returns are normally processed within 10 business days after arrival. Returns can only be refunded, we will credit the card used for the purchase of the initial order. In the case of a Paypal transaction, the payment will be refunded to the Paypal address used for the initial order. Paypal transactions are refunded the next day. iDeal can take two to three business days. Refunds for payments made via Credit Cards can sometimes take up to 30 days or less.
Will you restock this item?
As gross of our products are in limited quantities will be not restocking any products. This does not go for our Basic Collection, which will be restocked every other collection.
If we do restock a product on a special occasion we announce this through our social media channels.
I don’t have my return form, what do I do?
If you lost or didn’t receive a return form with your order, please contact our Customer Service team, they can provide you with a new return form.